Celo Business Solutions Inc,
"OUTSOURCING INSPIRED BY QUALITY"
How we do it?
Celo executes a continuous improvement approach focused on setting expectations, monitoring, evaluation and coaching. Central to this process will be the role of team leaders, who will supervise a group of agents, assigned to specific program or campaign.
Celo offers real -time, daily and compiled tracking of all key metrics including service levels, staffing, traffic, quality, productivity, satisfaction, financial performance, system reliability and all other required key performance indicators (KPIs).
We provide similar and complete quality of service offered by large multinational BPO companies to support business:
✓ Increase business productivity
✓ Enhance operational efficiency
✓ Drive future scalability
✓ Top of the line customer service and back office personnel
✓ Cost saving propositions
We make sure that your top requirements for Service Level and Quality are followed and adhered to, and also monitored to your preference.
Whether you’re curious about us, we’re here to answer any questions.